Website Builders

How to Get in Touch With Wix Customer Support?

Robert Brandl

By Robert

wix kunden support

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Do you need to contact Wix’s customer service? Whether it’s for technical support, account information, billing inquiries or even complaints, there are a variety of ways you can get in touch with the team.

In our tests and Wix review, we found that they generally deliver decent support quality.

Let’s find out what is the most efficient way for you to contact Wix:

Live Chat Support

Live Chat Support Availability: Wix offers live chat support 24/7, so you can get help whenever you need it. This is a great option if you don’t have the time to wait on hold or send an email, but rather want immediate assistance.

How to Access Live Chat Support: To access live chat support, simply visit the Wix website at wix.com/contact or open the mobile app (which requires a free Wix account). From there, you will be able to connect with a customer service representative in real-time and get your questions answered.

wix live chat support

The use of live chat support offers many advantages. One of the most significant is that you can multitask while waiting for a response from customer service. Response times tend to be much faster than other methods such as phone calls or emails, making this an ideal choice if you need quick answers regarding Wix’s services.

Phone Support

English, French, Portuguese and Spanish phone support is available 24/7. Please note that Wix only provides a callback service – there is no phone number available. That means you will need to request a call via the chatbot at wix.com/contact.

assistance wix 24/7

The big advance of the callback service is that you don’t need to stay in a waiting line. They will call you back whenever the first agent is available (usually that happens within 30 minutes).

While Wix’s phone support is generally great, but be advised that their agents sometimes try to upsell you on paid extra services.

There is also a phone number in Israel: +972 (3) 545-4900
Please keep in mind that it’s not used for support questions, but rather to get in touch for business-related inquiries.

Let’s now look at Wix’s email support.

Email Support

Wix’s Email support is available around the clock, so you can reach out at any time of day or night with your questions or concerns.

To access email support, you can either write directly to [email protected] (don’t forget to mention your website’s URL) or go to wix.com/contact where the chatbot will assist you and guide you to the email support section.

The main advantage of using email support is that you can give very detailed explanations and add screenshots as well. Additionally, emails make it easy for you to track conversations over time if needed, as all messages are stored in one place within your inbox.

Let’s now look at Wix’s knowledge base, which is extremely detailed and can solve many issues directly.

Knowledge Base and Tutorials

wix support

The Wix Knowledge Base and Tutorials provide an invaluable resource if you are looking to troubleshoot common issues with your website. Compared to other website builders, Wix’s help resources are extremely detailed.

To access the help section, simply go to wix.com/contact and select the area you need help with. Wix’s chatbot will automatically suggest suitable help articles.

Please make sure you also check out our detailed Wix Tutorial for beginners.

Next up, we’ll explore how to contact Wix through their social media channels.

Social Media Platforms

Social media platforms are another way to get in touch with Wix’s customer service. These platforms, such as Facebook, Twitter, Instagram, YouTube, LinkedIn , TikTok and Pinterest are available 24/7 and can be accessed through the respective websites or mobile apps associated with each platform.

To access these channels, you need to sign up for an account with the respective platform. Wix is generally very responsive on their social media channels, but will often refer to their help section with more complicated issues.

If you have any further questions or feedback, please leave a comment!

FAQ's

Wix does not have a public phone number for support but they offer a callback service that you can request via wix.com/contact. They will usually call you back within 30 minutes.

For matters that are not support-related, you can contact them in their head office in Israel: +972 (3) 545-4900.

Wix customer service is available 24/7. You can reach them by phone, email or live chat. Email support is also available around the clock, with a response time of up to 12 hours for all inquiries.

 

No, you can cancel it yourself in your customer area. Here is a step-by-step guide to canceling your Wix premium subscription.

Robert Brandl

Founder and CEO

Hi, my name is Robert Brandl, and I am the founder of Tooltester. I used to work in a digital marketing agency where I managed website and email marketing projects. To optimize my client's campaigns, I always had to find the optimal web tools. Tooltester (founded in 2010) opens this knowledge to you, hopefully saving you endless hours of research. If you have any questions, please leave a comment. You can also find me on LinkedIn.

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