Userlike Review 2022 Live Chat Support from Europe
Although this live chat software isn't as well-known as some of the other providers, it definitely makes an interesting first impression. Userlike comes from Germany, and, being a European company it naturally supports all the EU privacy laws (GDPR etc.).
But that’s just one of a surprisingly long list of perks. Feature-wise, it more than holds its own against big-name competitors like LiveChat and Olark, offering advanced features such as multichannel messaging, asynchronous chat, voice and video calls, screen sharing, a chatbot API, and more.
All this forms part of Userlike’s Unified Messaging offering - a way to help companies continue conversations with clients across various sessions (and even channels), and forge stronger customer relationships.
With all this in mind, you might be wondering: is Userlike right for my business? Read on to see if it’s worth your time.
FreeIncludes 1 widget, 1 agent and unlimited chats
TeamIncludes 4 agents, 4 chat widgets, 1 additional channel and allows access to integration
CorporateIncludes 10 agents, 10 chat widgets, 3 additional channels and video calls
BusinessIncludes 20 agents, 20 chat widgets, 5 channels, chatbots and skill-based routing
Prices for annual billing.
Pros / Cons of Userlike
Userlike are serious about providing a communication channel that goes beyond your standard website messenger. Asynchronous chats and integrations with WhatsApp, Facebook Messenger, SMS and email are all possible
Calls and screen sharing
Voice and video calls are a relatively new addition, as is screen sharing.
With live translations and customizable texts, Userlike helps you serve a global audience
Userlike Rating Details
Userlike Review: Conclusion
All in all, Userlike is a solid solution although we felt the user experience, and some of the features, could still be better. There were a few settings in the setup of the chat widget and routers that we didn’t find that intuitive. And it’s not possible to set up chatbots unless you have programming knowledge.
On the bright side, you are able to easily call, screen share and request screenshots from your visitors, which can solve a lot of issues very quickly.
On the whole, they get a big thumbs up for their efforts towards providing a complete Unified Messaging solution. We love that customers can continue conversations across different sessions, and can even access past chats from any device, simply by entering their email address.
Plus, the ability to integrate with popular messaging channels such as WhatsApp and Facebook Messenger means that businesses can service an even wider audience.
So, depending on the features you need, Userlike can be a good choice. We see particular strengths in their multilingual availability, survey and chat rating options, as well as their CRM integrations.
Getting live support in a European time zone and the possibility to switch off the collection of private user data can be a distinctive advantage for companies located in Europe.
It’s great that Userlike offers a free plan, which is plenty to get started and might even be enough for a small business to run their live chat out of. They offer three different pricing tiers, and a 14-day free trial, although you’ll only be able to use the features offered on the Team plan.
To use features such as analytics, video calls, screen sharing and widget routers, you’ll need to upgrade to a higher plan.
We keep our content up to date
16 Mar 2022 - Prices checked, correction of smaller errors.
19 Nov 2021 - General updates, review moved to Tooltester.com
27 Sep 2017 - General updates, new chatbot feature.
15 Jul 2015 - Review of the new interface, screenshots updated.
07 Aug 2014 - New chat widget, improvements for mobile users, co-browsing added.
26 Feb 2014 - More languages, chat protocols, and a few other updates.
08 Mar 2013 - The web console now features user statistics.
15 Nov 2012 - The Free plan was discontinued, pricing changes.
29 Aug 2012 - Initial tests.
THE BEHIND THE SCENES OF THIS REVIEW
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