Squarespace Ecommerce Review: A Great Way to Sell?

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This article has been written and researched by our expert tooltesters through a precise methodology. Learn more about our methodology

Robert Brandl

Robert Brandl

Author

Inka Wibowo

Inka Wibowo

Researcher

Tooltester is supported by readers like yourself. We may earn an affiliate commission when you purchase through our links, which enables us to offer our research for free.

Squarespace Ecommerce is a versatile store builder for anyone thinking about selling products or services online.

It offers several advantages over other ecommerce platforms: Ultra-modern templates, flexible product pages, and the ability to sell subscriptions and members-only content.

However, there are a few limitations to be aware of. We’ll cover them all in this Squarespace Ecommerce review.

Squarespace has made a name for its website builder (and in particular, its excellent blogging features), thanks to its loyal, ever-growing following of creatives, artists, and celebrities. But that’s not where the growth comes from. These days, all the big-name website builders seem to be striving toward one thing - ecommerce. Especially after seeing Shopify’s stock explode following COVID-19.

Squarespace is no exception. Its ecommerce solution is geared toward creators, artists, and other small businesses that want to be successful online. Where Squarespace differs from Shopify is that it’s geared more toward digital products - downloadable files, online classes, and premium content. There’s also inbuilt support for selling subscriptions and services, which Shopify doesn’t offer.

On the flip side, Squarespace isn’t as strong as Shopify if you’re looking to sell physical products - it lacks the full range of shipping and fulfillment options provided by Shopify, and also offers fewer payment options (for example, manual payments are not an option). Outside of the US, automated tax calculations are not available, and it’s not possible to sell in multiple currencies.

So how well can Squarespace Ecommerce serve your online store needs? Let’s find out.

Tip: Squarespace is not the only online store builder that we have tested. Check out our guide to the best ecommerce website builder if you want to learn more.

How easy it is to set up Squarespace Ecommerce?

There’s no complicated installation process involved because you manage everything in your browser. Signing up for a Squarespace account is free and doesn’t require a credit card, and you have 14 days to put Squarespace to the test. After the free trial, they’ll ask you to upgrade to a paid plan.

If you already have a Squarespace website (for example, for your portfolio or business site), the online store can be added with just a couple of clicks. You’ll also be able to easily switch over to any of the Squarespace Commerce plans (more on that below).

How much does a Squarespace Online Store cost?

Squarespace has three plans that come with a fully integrated online shop. They have no product or bandwidth limit. In plain English: You can sell as much as you want to as many people as you want.

The cheapest ecommerce plan, “Business”, starts at $23/month. However, it charges an additional 3% transaction fee on sales and comes with basic ecommerce features only. If ecommerce is the main goal of your website, we wouldn’t recommend this plan.

Instead, the Basic Commerce plan would be the better option since it ditches those extra fees. Furthermore, your customers can create their own accounts. You’ll also have access to the Squarespace Point of Sale (POS) app, advanced analytics, and Instagram product integrations. It’s per month.

The highest plan, Advanced Commerce ($49/month), has some neat features like real-time rates for shipping carriers, abandoned cart recovery, advanced discount options, and the ability to sell subscriptions. Check out our detailed Squarespace pricing guide if you want to know more about monthly costs.

Videos

  • See it in action here
Try Squarespace 14 days for free: https://www.tooltester.com/out/squarespace-youtube Find our detailed Squarespace review here: https://www.tooltester.com/en/reviews/squarespace-review/ecommerce/ We’ve reviewed Squarespace for building online stores. Is it any good? And can it compete with Shopify or Wix? Keep watching to find out. Contents of this Squarespace review: 0:00 Intro 0:26 Squarespace Pricing 1:13 Templates and Designs 1:33 Setting up the Store 1:54 Adding a product 2:13 SEO options for product pages 2:52 Payment options 3:10 Shipping and Tax options 3:28 Squarespace Extensions 3:48 Support 4:15 Conclusion If you have any further questions, please leave a comment!Squarespace Ecommerce - Can it Compete with other Online Store Builders?2020-04-15 09:50:35 UTChttps://i.ytimg.com/vi/SNMczRSmC3g/default.jpg

Try Squarespace for free

Squarespace Ecommerce Screenshots

Squarespace Ecommerce Pricing

$23

Business

Sell unlimited products (both physical and digital), 3% transaction fee.

$27

Online Stores Basic

Sell online without transaction fees. Adds customer accounts.

$49

Online Stores Advanced

Comes with advanced ecommerce features (e.g. automatic discounts).

Monthly prices based on 1-year contracts; Domain name included.

Pros and Cons of Squarespace

  • Pros
  • Cons

Pros

  • Good blog integration

    The blog is one of Squarespace’s highlights. Adding products from your store directly in your blog posts is super easy.

  • Sell services and subscriptions

    Customers can make appointments and you can charge them monthly or bi-weekly. The Member Areas add-on also allows you to sell premium content such as courses and videos to paying members.

  • Great for social media

    Squarespace connects itself with Instagram, Facebook and other platforms. Users can buy products from your store without leaving the app.

  • Versatile product descriptions

    Squarespace’s new product editor gives you much greater control over product descriptions. You can customize them with videos, forms, Instagram feeds, related products and more. What’s more, you can also add advanced tools such as waitlists, related products, and product reviews. This is a huge advantage over competitors like Shopify, which only lets you add these via external apps.

Ease of use Info popup

The new product editor has a clean and minimalistic design and is simpler to use than the previous (classic) editor. However navigating the platform presents its own challenges, as things aren’t always easy to find. While creating multiple Store Pages (production collection pages) is theoretically possible, we couldn’t figure out an easy way to make this work

Choice and flexibility of templates Info popup

The selection for online stores isn’t huge, but the Squarespace templates pretty much all look great. All designs are responsive, so they will be displayed well on mobile devices.

SEO Info popup

You can change all relevant SEO settings like the product page’s URL, page title and meta description. The only smaller downside is Squarespace’s relatively slow loading speed on mobile devices.

Product presentation Info popup

Gives you more control over presentation than most ecommerce platforms. Products are displayed on their own ‘product detail’ page, where you can include over 40 different types of content (e.g. videos, Instagram feeds, calendars, forms for product customization). There’s also the ability to add Amazon product listings and Opentable reservation forms. To increase your customers’ spend you are also able to show ‘related items’.

Product variants Info popup

Each item can have up to 6 options and 250 variants (SKUs). Managing them in the new product editor is faster and easier than in the classic editor.

Cart function Info popup

Real shopping cart.

User ratings Info popup

One of the few ecommerce platforms that offer an integrated way for customers to leave product reviews, without needing to install an app. You can send an automated email to customers to request a review, or import them from Etsy.

Article numbers

Squarespace generates SKUs automatically.

Payment options Info popup

Accept credit card payments (Visa,  Mastercard and American Express) through Stripe, their payment processor. The fee is $0.30 + 2.9% per transaction. Squarespace charges an additional 3% sales fee in the Business plan, but higher plans reduce it to 0%. Other than that PayPal, Apple Pay, Afterpay (for US, Australia and New Zealand), Square (for POS) are available. Offline payments like cash or bank transfer aren’t possible.
Find a list of all supported payment methods here.

Sale of digital goods Info popup

The buyer receives a download link via email that will be valid for 24 hours. The max. file size is 300 MB. We liked the fact that there is also a special product type for services such as consulting.

SSL encryption Info popup

Checkout and payment pages are SSL encrypted.

Customer log-in area Info popup

The ecommerce plans Basic Commerce and Advanced Commerce provide customer accounts.

Coupon codes

Fixed amount off or percentage discounts. Another option is free shipping. The duration can be limited.

Shipping cost settings Info popup

Flat-rate or based on the weight of the items.  Furthermore, there are the carriers USPS, FedEx and UPS available for automatically calculated shipping cost. Customer pickup is also an option.

Dropshipping

It’s possible to connect the store with fulfilment providers like ShipStation, ShipBob and Spocket, but not with marketplaces like AliExpress or Amazon Fulfillment. Artists can integrate stores with on-demand printing services like with Printful, Art of Where and more.

Tax settings Info popup

Automatic tax rates are available for the US only (via a free TaxJar extension). Allows local tax rates (ZIP code based) as well. You can set up individual VAT rates for all countries worldwide. Tax-inclusive pricing can be enabled.

Article management Info popup

Stock control: customers will never be able to place any orders you are not able to fulfill. You can set a threshold for automatic email notifications to you. You are also able to activate a waitlist where your customers can sign up for a notification when the desired item is back in stock.

Confirmation emails customizable Info popup

Notification emails are customizable in HTML.

Importing product data Info popup

Import products from your existing Etsy, Shopify or Big Cartel store or via .csv file.

Exporting product data

It’s possible to export a product via a .csv file.

E-Commerce analysis Info popup

There’s an internal tool available, but you can also add a Google Analytics tracking code to the checkout page using the code injection feature.

Exporting order data Info popup

Export all your orders as a .csv file for your accounting or invoicing software. There is also a direct integration with TaxJar and Xero (US only).

Support

  • FAQ
  • Chat
  • Email
  • Telephone

Squarespace offers help via email and live-chat. Other than that, they have an extensive knowledge base with detailed articles, plus videos, webinars and a community forum. We’ve made good experiences with their support so far. The quality of answers was usually really good, although it sometimes took them a while to reply to emails.

Total Score

4.3

Squarespace’s ecommerce platform is full of surprises, letting sellers create a sleek and polished online store with very little effort. It’s ideal for smaller operations, solopreneurs, and bloggers who want to get started in selling products, digital content, services, and subscriptions. However, its lack of multicurrency and multilingual features make it less than ideal for those looking to sell to international markets.

A More Detailed Look at Squarespace Ecommerce's Top Features

What can I sell with Squarespace?

It depends on your plan, but Squarespace is quite flexible. You can use it for:

  • Products for shipping and pick-up
  • Digital products (ebooks, MP3s, photos, etc.)
  • Subscriptions (online courses, newsletters, etc.)
  • Gift cards (for your store)
  • Donations from your website visitors

Of course, there are some limitations. While there are integrations with dropshipping and print-on-demand services like ShipStation, ShipBob and Printful, other solutions like AliExpress, Amazon Fulfillment or eBay Fulfillment aren’t supported (yet). If you need such a solution, we recommend you check out our Shopify Oberlo review.

Adding products and services

The process is straightforward. You select what type of product or service you want to add, upload your photos and fill in your information.

squarespace-commerce-product-editor

Adding a product in Squarespace’s product editor

In case you offer product variations, that’s not a problem. Instead of adding a t-shirt three times in different colors or sizes, you simply add the variant to the existing product. This will save you some time and keep your store better organized.

What I like is that you can add a form to ask for further details. Let’s say you provide customized tote bags – customers can tell you exactly what they want printed on their bag. However, it’s not a customizer with a preview function.

What are Squarespace’s payment options & fees?

Squarespace Ecommerce provides two payment options: credit card and PayPal. Credit card payments are handled through Stripe’s payment gateway. Customers can check out with Visa, Mastercard, American Express, Discover and Apple Pay. Afterpay is also available in most English-speaking countries.

Squarespace Payment Options

You can define one currency for your store ($, €, ¥,..). However, it’s not possible to offer your products in various currencies.

They also introduced Squarespace POS, which is a payment solution for physical stores. This will make sure your inventory and customer data is always in sync – both online and offline. You can get credit card readers and other hardware through Square, the service they are using for POS.

Unfortunately, there aren’t any offline payment options like cash or bank transfer. So even if a customer wants to pick up his order at your store, it has to be paid online.

This brings us to an important point: transaction fees. Both Stripe and PayPal will charge you a transaction fee for sales. Typically, this is 2.9% + 30¢. Prices can slightly vary, depending on your country.

On top of that Squarespace will charge you 3% in their Business plan (which is technically not part of their eCommerce plans). We therefore highly recommend you pick an eCommerce plan (Basic or Advanced) to avoid these extra fees!

Overview of Squarespace Commerce’s shipping options

Squarespace Shipping Options

Let’s start with the easiest shipping option: flat rate. You can either offer it for a whole order or per item. The big advantage is that customers won’t be surprised about the shipping costs at the checkout. The flat rate can be also used for free shipping.

If the weight is crucial, you can pick the “Depending on weight” option to define specific shipping cost ranges. Keep in mind that this option neither accounts for package volumes dimensions, nor shipping distances.

For more convenience, it’s also possible to choose carrier calculated shipping. The costs will be automatically calculated by the carrier. You can select FedEx, UPS and USPS. This option will give you the exact price – no matter how far, heavy or big the parcel is.

Even though the shop can’t handle payments in cash, you can offer store pick-up. Customers have to pay for their purchase online. We wish Squarespace were more flexible here.

Setting up the taxes

Let’s talk about taxes! No one likes them because they make things complicated. Even though Squarespace can’t provide any legal advice, they offer a detailed how-to guide to set up the taxes the correct way.

It works like this: The tax rates can be manually applied on products, services and shipping. Outside of the US and Canada, taxes can be applied only on a country level. In Canada, you can apply province-level taxes, while the US lets you set taxes on states and zip codes, e.g. United States 0%, Florida 6%, Miami Dade County 1% (meaning a combined sales tax rate of 7%).

Squarespace Tax Options

If you’re located in the US, you’ll also be able to apply automatic taxes using the TaxJar extension, which is free if you sign up for it via Squarespace on the Basic and Advanced Commerce plans. This will automatically calculate taxes based on states, counties, cities and zip codes.

Squarespace also creates invoices. You can always download them as an .xlsx-file and import them into an accounting software. However, to make your life easier, you can connect your online store with accounting services like TaxJar and Xero via the Squarespace Extensions marketplace. Even though they cost extra, they will help to eliminate the hassle of sales tax collection.

Squarespace Marketing and Social Media

Once you’ve created your online store, get ready for the real work to begin. Launching a shop and waiting for new customers won’t work. You’ve got to put some sweat into it.

Luckily, Squarespace isn’t an isolated ecommerce solution. It’s great for social media because you can connect the online store with Facebook, Pinterest and Instagram. So, reaching a new audience and turning them into loyal customers isn’t a problem with Squarespace.

Squarespace Instagram Integration

But that’s not all. You can also send emails from your online store. Up to three campaigns are included. If you need more, you have to add an email plan to your store. Of course, you can also use other providers like Mailchimp or ActiveCampaign.

There is a direct integration with MailChimp available but since Squarespace also offers a connection to Zapier you can connect your site pretty much with any popular newsletter service. This will allow you to subscribe customers in the checkout process.

And if you like, you can even throw pop-ups and announcement bars at your customers. Don’t go too over the top though!

Performance and analytics of your online store

Of course, you want to know your audience better. Squarespace can provide some analytics about your sales, traffic and other activities. This is very handy in order to improve the overall experience and shop strategy.

You might find out that most customers live in Chicago or have never returned after their first purchase. Or maybe Instagram performs much better than Google or email marketing. This info can help you launch a new campaign to get them back.

Squarespace also track the internal site search. Maybe people don’t find what they are looking for. I guess it’s time to take some action, because you might lose a sale.

If you love juggling with figures, you’ll love their Squarespace Analytics app. It’s available for iOS and Android.

Squarespace Analytics

Squarespace Ecommerce Review: Conclusion

Squarespace’s online store is a solid way for small businesses to get their merchandise out to the public. It’s directly integrated into their website builder and can always be added after creating a website, without any problems. All of Squarespace’s templates are compatible with the online store.

Let’s quickly recap how they fare in each of the key categories.

Ease of use

Setting up the store is not complicated. Most steps are self-explanatory and very well explained (partly with video). The new product editor makes the overall editing experience simpler, although we think the menu could be better structured to make it easier to jump from editing your website to managing your store.

Selling more than just products

We like that you can not only sell physical goods, but also digital goods, services, memberships, and subscriptions – something particularly interesting for bloggers, content creators, and freelancers. Especially when you consider how tightly it can integrate with platforms like Instagram and Facebook, if you’re planning on selling there too.

Payment, shipping and tax options

However, having only two payment processors (Stripe and PayPal) is a bit too limited for our taste. In order to avoid Squarespace’s own 3% sales transaction fee, you have to sign up for one of their Commerce plans, which are $27 (Basic) or $49 (Advanced) per month. This makes sense when you are making more than $3000 in yearly revenue.

Shipping and taxes are quite flexible, but Squarespace could improve the tax settings. Adding new tax rates isn’t a problem, but having an automated solution for countries outside the US would be more intuitive.

Integrations

Squarespace offers a decent range of integrations with a range of shipping, fulfillment, and dropshipping providers, although you might find yourself a bit limited if you’re based outside of the US. Similarly, it could offer better multilingual and multicurrency support.

If you are planning to scale your online store massively, you might find that a dedicated ecommerce provider like Shopify or BigCommerce gives you more room to grow (read our BigCommerce review and our Shopify review, or our Shopify vs Squarespace or BigCommerce vs Shopify comparisons).

It is great though that Squarespace keeps improving their product, most recently adding Squarespace Extensions, a repository for external apps.

If, however, you just want a simple solution that integrates perfectly with your website or blog you can’t go wrong if you want to put Squarespace Ecommerce to the test. They have a 14-day free trial.

> Try Squarespace for free

Squarespace Example Stores

voltasound squarespace example online store

Voltasound

Sound Equipment

crainejonson squarespace example online store

Craine and Jonson

Clothing

phyllisrosiejewlry squarespace example online store

Phyllis Rosie Jewelry

Jewelry

FAQ

Yep, your customers are able to pay via PayPal in your store. Unfortunately, you can’t use PayPal to pay for your Squarespace site.

Yes, their layouts are responsive.

Squarespace’s SEO capabilities come with a couple of big limitations when building an online store: you won’t be able to customize title tags or meta-description tags for your product pages. This will make it more difficult to rank in search engines such as Google or Bing.

Additionally, these limitations also apply for blog posts.

Squarespace Ecommerce Alternatives

Further reading:

Squarespace vs Shopify: Which one is the best ecommerce website builder?

Squarespace Alternatives: 16 website builders to compete with Squarespace

The authors

Learn more about us

Robert Brandl

Founder and CEO

Hi, my name is Robert Brandl, and I am the founder of Tooltester. I used to work in a digital marketing agency where I managed website and email marketing projects. To optimize my client's campaigns, I always had to find the optimal web tools. Tooltester (founded in 2010) opens this knowledge to you, hopefully saving you endless hours of research. If you have any questions, please leave a comment. You can also find me on LinkedIn.

Inka Wibowo

Content Manager

Hi! My name is Inka Wibowo. I started using website builders and content management systems over 10 years ago, when I managed websites for clients in my first marketing role. Since then, I've worked on hundreds of web and digital projects. Now, at Tooltester, I'm happy to be able to use my experience to help users like you find the right website builder for your needs.

Learn more about us

We keep our content up to date

08 Apr 2022 - General update, new Product Reviews feature added
11 Aug 2021 - New product editor
15 Oct 2020 - Minor updates
15 Apr 2020 - New video review added
26 Feb 2020 - Updates related to Squarespace's new version 7.1
12 Dec 2019 - Squarespace Extensions launch.
13 Nov 2019 - Launch of Squarespace POS.
11 Sep 2019 - SEO updates
10 Jul 2019 - General review update
23 Nov 2017 - Customer Logins available
28 Sep 2017 - Additional review criteria added.
14 Dec 2016 – Paypal is now available.
07 Apr 2016 – Sales fees updated.
26 Nov 2014 – Tax settings added.
02 Jul 2014 – New review layout, general updates.
31 Jan 2014 – Online store is in every plan available.
04 Dec 2013 – More countries added.
20 Aug 2013 – The online store is now also available in the UK.
30 Mar 2013 – Video review of the online store added.
20 Feb 2013 – Squarespace adds a shopping cart with their Business plan.

THE BEHIND THE SCENES OF THIS REVIEW

This article has been written and researched following a precise methodology.

Our methodology

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