HelpOnClick Review 2022 Live Chat For Larger Teams
This provider offers a wide range of features for an affordable price. There is no free plan, but you can sign up for a free 14 day trial period.
HelpOnClick is particularly interesting for larger organizations with different departments that may manage more than just one website. You can even set up a schedule with automatic log-off times for your operators.
Chat agents can either use the browser-based console or install a piece of software on their computer.
Let's have a closer look at the HelpOnClick live chat tool:
StarterIncludes up to 100 chats per month and 5 departments.
AdvancedUnlimited chats and departments. Install it on up to 5 websites.
Prices are based on 1-year contracts. Check further pricing details here.
Pros / Cons of HelpOnClick
Supports multiple websites
Features of the web interface
HelpOnClick Rating Details
HelpOnClick Review: Conclusion
Once you get the hang of it and everything is set up properly, HelpOnClick is a great support tool. Your operators have a convenient way of using pre-defined messages to speed up the chat experience for your customers. The way we see it HelpOnClick’s focus is more on larger companies that want to set up the system on different websites and departments.
To fully understand how the admin interface works will take longer than comparable providers. The help section is pretty limited and the structure of the menus can be confusing. Important points of the menu are in grey color on a grey background for example. We were also missing an automatic way to show an agent as offline — with other providers you can switch an agent into offline mode if they are away from their desk.
Although a few areas should be improved, all in all we are quite happy with the price/performance ratio.
We keep our content up to date
22 Nov 2021 - Review moved to Tooltester.com
26 Feb 2019 - Smaller updates
05-08 Mar 2013 - Initial tests
THE BEHIND THE SCENES OF THIS REVIEW
This article has been written and researched following a precise methodology.Our methodology